‚ÄčThis report was developed to meet Commonwealth requirements for reporting performance information. In the past, we have reported on our performance against PBS criteria and targets in our Annual Report. Through an expanded set of performance measures, this report is intended to provide more complete information that demonstrates we are fulfilling our purposes and objectives. This report is the first time we have reported against the expanded performance measures.

According to the Commonwealth guidance on performance reporting1, good performance information:

  • provides a common understanding of our purposes and the activities through which these are fulfilled
  • includes a combination of quantitative and qualitative measures that demonstrate the effectiveness and efficiency with which purposes are fulfilled
  • uses appropriate methods to collect and analyse performance information, and
  • presents information in a way that tells a clear and accurate performance story to diverse audiences for diverse purposes.

Our approach to meeting these criteria has been to completely map agency outcomes2 across all work areas, and then select those outcomes on the basis of agency strategic directions and priorities (as outlined in the Corporate Plan). Importantly, some of the selected outcomes were those that we are solely responsible for and some form part of the broader food regulatory system that we contributes to.

Our approach to meeting these criteria has been to completely map agency outcomes2 across all work areas, and then select those outcomes on the basis of agency strategic directions and priorities (as outlined in the Corporate Plan). Importantly, some of the selected outcomes were those that we are solely responsible for and some form part of the broader food regulatory system that we contributes to.

For some performance areas (stakeholder communication, staff engagement, applications and proposals, food recalls and incidents), quantitative data was already being collected and therefore results for 2019-20 could be compared to previous years. In other areas (consumer trust, regulatory science, stakeholder engagement), new data sources were identified and the results reported here represent a baseline against which can compare in subsequent reporting periods.  We envisage that some quantitative performance measures may eventually be reported against defined targets to be set in the Corporate Plan.

The results for the 2019-20 financial year indicate that we are achieving our intended outcome of processing Applications and Proposals in a timely and consistent manner, and is continuing to meet expectations in the role of coordinating the food regulatory system. While there is a moderately high proportion of both Australia and New Zealand populations who express trust in food labels, there is still room for improvement in this area, as well as in improving levels of consumer confidence in FSANZ.

Results show stakeholders continue to be satisfied with our engagement with them and continue to see FSANZ as a trusted source of relevant information. In the year ahead, we are exploring further opportunities in these areas and will continue to seek feedback from stakeholders to identify specific areas for improvement and ensure we continue to meet their needs.

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