Performance measures were developed using a process that involved identifying outcomes for the whole agency[1] then translating these outcomes to clear, focussed and meaningful performance measures[2]. As this is the first year we are reporting on our performance beyond what was required under the PBS, the full range of our outcomes as a Commonwealth statutory agency were identified and mapped. The mapped outcomes span activities and functions within the Food Regulatory System to which FSANZ contributes (and therefore has only partial responsibility for) to those that FSANZ is fully responsible for.

Of 48 outcomes identified, we selected 10 outcomes that were best aligned with agency priorities and strategic objectives (as published in the 2019-20 Corporate Plan). For each outcome, all potential measures that would show some level of achievement were listed and then ranked in terms of feasibility (or measurability) and meaningfulness. Only the highest ranking measures were chosen to be reported on.

Further measure design was then undertaken to identify scope, sources, data location and availability and method for collection. We aimed to used existing in-house data sources as much as possible. However, as resources permit, processes for additional data collection may be implemented against new measures in future reporting periods.

The final set of quantitative performance measures include both direct observations (e.g. results of a survey) and proxy measures which rely on available data as an indicator that the outcome is being achieved. The quantitative measures will enable us to monitor and compare results over time or, where possible, evaluate against set targets. Because effectiveness is difficult to fully describe with quantitative measures, qualitative information and/or case studies also have been included to provide complementary information and to relate the result to our overall performance story.

[1] We define outcomes as the consequence of a plan, process, effort, or activity. Outcomes should be specific, measurable, achievable, realistic, and time-bound ('SMART').

[2] The PuMP approach to performance measures: https://www.staceybarr.com/about/pump/

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