In the case of a potential recall a company should:
- Contact the relevant state and territory enforcement officers by telephone.
- Contact the FSANZ Recall Coordinator on (02) 6271 2610 (9am-5pm Monday-Friday) or 0412 166 965 (after hours).
- If the company supplies to major retailers, complete the Australian Food and Grocery Council's Australia and New Zealand Product Recall/Withdrawal form. This form is available from the AFGC's website and should be submitted directly to the AFGC.
If you are not providing notification of a recall, but have a general question about the recall process, please enter your contact details and your question.
For New Zealand