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Contacts for information

Food Standards Australia New Zealand, FSANZ, develops food standards for both the food manufacturing industry and primary producers. We work in partnership with the Australian Government, State and Territory Governments and the New Zealand Government. Food Standards Australia New Zealand, FSANZ, develops food standards for both the food manufacturing industry and primary producers. If your query relates to one of the following matters, we are unable to provide you with any further assistance so please direct your enquiry to the relevant organisation or business.

Code Inquiry Unit

The Food Standards Code (FSC) Code Inquiry Unit  is designed to help consumers and small business navigate the (FSC). Click here to email.  or 1300 652 166

Enforcement of the Code

In Australia, the Code is enforced by State and Territory Health Departments, or, in some cases, by local government and, for imports and exports, the Australian Quarantine Inspection Service (AQIS). In New Zealand, the Code is enforced by the New Zealand Food Safety Authority (NZFSA) and Public Health Units. NZFSA and the Public Health Units also enforce the requirements for imported foods. These authorities regularly check food products for compliance with the Food Standards Code.  Contacts numbers: for State, Territory and New Zealand health department officials who can provide advice on the new standards.

Imported foods

For information on the importing of foods or the enforcement of the Australia New Zealand Food Standards Code in relation to imported foods contact the Australian Quarantine and Inspection Service (AQIS) Imported foods

Food contamination

In Australia Matters concerning quality issues, including the presence of foreign particles in food products should be directed to the manufacturer of the product and the Environmental Health Officer (EHO) of your local council or relevant State or Territiory Health Department. In New Zealand, these matters should be directed to the manufacturer of the food or to NZFSA or your local Public Health Unit.  Contacts numbers: for State, Territory and New Zealand

Approval of Labels

FSANZ does not provide approval of labels, or food compliance of any type. The onus is upon food companies to ensure compliance with relevant food regulations. You may wish to engage a food compliance consultant or your own legal counsel to assist with this. You can try web based searches using key words such as: food compliance'   'food consultant' or 'food law specialists' or the Yellow Pages directory.

Licences and food business permits

FSANZ does not issue permits for the operation of a food business. You will need to contact the Environmental Health Officer (EHO) of your local council for information about permits, licences, inspections etc.