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New Zealand

NZ Ministry for Primary Industries

Phone: 0800 008 333 for general enquiries (free call within New Zealand). If calling from overseas phone +64 4 894 0100.

Website: www.mpi.govt.nz

Email: info@mpi.govt.nz

Contact the Ministry for Primary Industries if your enquiry relates to general food compliance issues (and you don’t know where to start) or if your enquiry relates to:

  • primary production
  • manufacturers and processors
  • wholesalers
  • food transport vehicles
  • information on correct labelling
  • publications
  • registration of food businesses
  • food safety programs, auditing and inspections
  • complaints about labelling, advertising, undeclared food allergens and composition of food
  • food safety programmes where meat, seafood and other animal products are processed (carried out by the Verification Agency within the Ministry for Primary Industries)
  • maximum residue limits
  • import and export of food
  • food emergencies
  • organic food
  • food recalls
  • legislation.

Local Government

Website: localcouncils.govt.nz​ or see a list of councils by region here.

Contact your Local Council (ask for an Environmental Health Officer) if your inquiry relates to:

  • complaints regarding poor hygiene standards in premises
  • registration and inspection of food businesses
  • general food safety advice.
  • Template Food Safety Programmes (Off-the-peg Food Control Programmes)

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