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Contact us

FSANZ is a small science-based organisation. Enquiries about the Food Standards Code are often complex. For this reason it’s often better to use our contact us form.

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We will respond to your enquiry as soon as possible. Responses can take up to a week for a simple enquiry or two-four weeks or a complex one. We respond to enquiries in the order they come in and appreciate your patience.

Privacy statement

Your privacy is important to us. For general information about how FSANZ complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs) in the Act, see the FSANZ Privacy Policy.  

FSANZ collects and will record the personal information you provide in order to be able to respond to your enquiry. You may deal with FSANZ anonymously or under a pseudonym, but doing so may mean we will be unable to follow up on or respond to your enquiry.
People sometimes wish to provide us with personal information about other people in their phone call or email to FSANZ. We discourage you from giving us that kind of information unless it is absolutely necessary; but where you do provide us with such information, FSANZ manages that information in accordance with the Privacy Act 1988.

Useful links

FSANZ has developed a number of user guides to help manufacturers, retailers and food officers interpret and apply the Food Standards Code.

If you have a food complaint you should contact your state or territory food safety agency or department. Complaints about food in New Zealand should be directed to the Ministry for Primary Industries.  
 
Enforcement and interpretation of the Code is the responsibility of state and territory agencies or departments and the Ministry for Primary Industries in New Zealand.

More information

Media enquiries

Information for the media, including contact details for journalists, is located on our media centre page.

General enquiries  

Australia

New Zealand

Ph:  +61 2 6271 2222
Fax: +61 2 6271 2278
 
Boeing House
55 Blackall Street
BARTON ACT 2600
 
PO Box 7186
Canberra BC  ACT  2610
Australia
email: info@foodstandards.gov.au           
 
Ph: +64 4 978 5630
Fax: +64 4 473 9855
 
Level 3
154 Featherston Street 
WELLINGTON 6011
 
PO Box 10559              
The Terrace, Wellington 6143
New Zealand

Food recalls

Contact details for the FSANZ Recall Coordinator are available on our food recalls page.

 

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